FREQUENTLY ASKED QUESTIONS
Please read through our Frequently Asked Questions before contacting support for any issues you’re facing as we do our best to minimize any issues customers face through the ordering process.
Our set payment methods are placed for the convenience of our clients, reducing the usual cumbersome process customers often face when placing orders online safely, to the extend we choose the best and safest peer-to-peer wallets.
The cartridges have an estimated shelf life of one year, but this may vary with different environmental conditions such as heat, cold and humidity, and different usage patterns.
If your Big Chief Cartridge is not tasting as expected, please check the temperature of your battery. High battery temperatures can result in excessive coil heat leading to burnt or unusual flavors.
If your order has not arrived by the estimated delivery date we’re here to help but it’s worth checking a few things before getting in touch. It will take between 3 and 5 days for your order to be dispatched from our warehouse, we will email to confirm once your order is on its way. If you’ve chosen standard or next day delivery check the tracking link we sent in your dispatch email to view up to date tracking information.
Collect from Store orders are tracked internally but this cannot currently be provided to the customer. We will email you once your order is in store. Tracking may not be available on some International orders. Please allow the full delivery time before contacting.
On occasions we are unable to send all of the items you have ordered. We will send you an email if you are to expect any missing items from your order so please check your mailbox. Some details may also be printed on your dispatch note. We will refund any payment taken for items not sent. If you have not received an email from us or if there is no information on your dispatch note, please visit our contact us page and we resolve the issue for you as quickly as we can.